Refund policy

Sufra Homes is committed to ensuring the satisfaction of our customers with every purchase. We understand the importance of flexibility & ease in the return process, which is why we offer the following hassle-free return and refund policies:

30-Days Hassle-Free Returns

You have 30 days from the date of receiving your order to return any item. If you're not completely satisfied with your purchase, for any reason, we welcome you to return it for a full refund or an exchange.

Free Returns and Exchanges

At Sufra Homes, we want to make the return or exchange process as effortless as possible. We will cover all costs associated with the return or exchange of products, ensuring a seamless process for you. Simply contact us, and we will take care of the rest.

Customized Items

Please note, while we strive to accommodate all return requests, customized items are non-exchangeable and non-refundable due to their personalized nature. We ask for your understanding in this matter, as these items are crafted specifically for you.

How to Initiate a Return or Exchange

  1. Contact Us: To start the return process, please reach out to us at support@sufrahomes.com within 30-days of receiving your product.
  2. Return Authorization: Our customer service team will provide you with all necessary instructions and a return authorization to ensure a smooth process.
  3. Shipping: Pack the item securely and include any documentation related to the return. We will guide you through the shipping process at no cost to you.
  4. Refund or Exchange: Once we receive the returned item and confirm its condition, we will process your refund or exchange as per your request.

Processing Time

Refunds will be processed to the original method of payment within 5-7 business days of receiving the returned item. We appreciate your patience as we work to process your return or exchange.

Customer Satisfaction

Your satisfaction is our top priority. If there are any issues with your return or refund, or if you have any questions or concerns, please do not hesitate to contact us. We are here to support you every step of the way.

Thank you for choosing Sufra Homes. We value your trust and look forward to serving you again.